Support

Get Help

Whether you are an older adult, a concerned family member, a young person, or a partner site, here is how to reach the right support quickly.

Older adults & families

Book a NAVIGATE session at a partner senior centre, library, or aged care facility. Family members can also request a 1:1 fraud-recovery walkthrough if a loved one has been targeted online.

At-risk youth & guardians

Join a GROUNDWORK cohort through an after-school programme, faith community, or juvenile diversion partner. Self-referrals welcome.

Suspected fraud right now

If money has just been moved, contact your bank's fraud line first, then file a report with the FBI IC3 at ic3.gov. We can help walk you through both.

Community partners

Senior centres, libraries, clinics, credit unions, and youth programmes can request on-site delivery of NAVIGATE or GROUNDWORK.

Request support for an individual

Not an organisation? If you or someone you know needs help with digital literacy, fraud recovery, or youth support, send us a request and we will point you to the right programme.

Contact the team

Email us with a short description of the situation and your city. We reply within 2 business days.

Email nanabrobbey@brobbsgroup.org